is the process of gathering and analyzing information regarding customers; their details and their activities, in order to build deeper and more effective customer relationships and improve strategic decision making [wikipedia].
is a cloud service that supports a comprehensive Customer Intelligence approach.
Practically any open webpage can be monitored and filtered exactly as the end user’s definitions. This enables timely and relevant information directly from original sources. Popular applications are
- creating unique customer insights
- eliminating information overload
- organizing end users manual information collection